Shipping & Delivery
It may take 1-3 business days to process your order.(If you order on Monday, your order should ship out on Monday Wednesday or Thursday). You will receive a tracking number once your order ships. Express shipping options and any other third-party fees are non-refundable.
Shipping Time: The time taken to arrive to destination after dispatch from our warehouses.
Following this your package will arrive between 5-20 business days depending on your geographic location and availability of stock.
USA & Canada
Standard Secured Shipping & Insurance takes 5-15 days for delivery.
U.K & EUROPE
Standard Secured Shipping & Insurance takes 7-20 Days for delivery.
Others Countries
Standard Secured Shipping & Insurance takes 7-21 Days for delivery.
WHERE DO YOU SHIP FROM?
We have a great team to design and manufacture unique products for you. All the product will be shipped from our ware house in USA, Hong Kong, China and more.
**Due to COVID-19, processing and shipping times cannot be guaranteed.
Tracking Your Order: Once your payment has cleared, you will receive an e-mail when your order has been processed (this may take up to 48 hours). You will receive a second confirmation e-mail once your order has shipped which will include your tracking number and a link to follow the journey of your package.
If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
If it is over your estimated arrival date, please contact us, and we can take care of this for you.
INCORRECT ADDRESS
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering us and if you have any questions, please don't hesitate to contact us via: pingchenelectric@gmail.com