FAQ
Read Before Purchase
Dear buyer, we are delighted to welcome you to our company. In order to ensure a pleasant transaction for both parties, please take a moment to read the following "Read Before Purchase". By placing an order, you are deemed to have agreed to the content. Thank you for your attention!
Q1: Does your store support drop shipping?
A1: Yes, our store supports drop shipping services. We welcome all merchants to list our products. If you need product images, please contact our customer service for assistance.
Q2: How do I place an order and pay for shipping?
A2: The shipping fee template for our products has already been set up. You can place your order and pay for shipping independently. If you have any questions, please feel free to contact our customer service for consultation.
Q3: What shipping options are available for bulk orders?
A3: Customers placing bulk orders can choose to ship via express delivery or freight. The shipping fee will be calculated based on the actual transportation cost. For specific fees, please contact our customer service for calculation.
Q4: What should I do if I find a quality issue with the product after receiving it?
A4: Upon receiving the product, please inspect it within 7 days. If you find any quality issues, please contact us promptly. We will be responsible for the return or exchange of the defective product and bear the round-trip shipping costs. If no quality issues are reported within 7 days, it will be deemed that the product is in good condition, and we will no longer provide return or exchange services for this batch of products.
Q5: Does your store support 7-day no-reason return policy?
A5: The product purchases made in our store are considered commercial trade transactions, therefore we do not support a 7-day no-reason return policy. Please ensure to understand the product details thoroughly before making a purchase to ensure it meets your needs.
Q6: What should I do if I receive a missing or incorrect item?
A6: Upon receiving your order, please check the quantity of the items carefully. If you find any missing or incorrect items, please contact us within 48 hours of receiving the package. We will be responsible for replacing or exchanging the missing or incorrect items.
Q7: How can I contact customer service?
A7: You can contact our customer service team through the contact information provided by the store (such as online chat, phone, email, etc.). Our customer service team will be happy to answer your questions and provide assistance.
Q8: What is the return and exchange process?
A8: If you need to return or exchange a product due to a quality issue, please contact us first to explain the situation and provide relevant evidence. We will review your request and inform you of the specific return and exchange process. Please follow the process, and we will handle your return or exchange as soon as possible.